HELP & FAQ

RETURNS AND EXCHANGES

  • Can i return my order?
You can return your order for a refund within 30 days of the order being received (30 days money back guarantee). A refund will be issued as soon as we receive your order back (to get the return address please contact us). We deduct a flat $4 fee for the return shipping and handling. Products must be unworn and not damaged.The return must be made from the same country to which it was shipped to.The item must be in its original condition.
Exclusions: We do not accept returns or exchanges on Apparel, Metal Straws, Any Mystery Items, Sale Items, or Subscriptions.

Once the quality of the returned products has been verified and approved, Surf Sun Sea will issue a credit to the original payment method, and you will receive a confirmation email. The refund may take up to a maximum of 5 working days to be effective in your account, this depends exclusively on your bank.

To begin a return contact us

  • Can I exchnge my order?

We are happy to offer free exchanges within 21 days of the order being placed. 

Store credit will be issued as soon as we receive your order back. Products must be unworn and not damaged.

Exclusions: We do not accept returns or exchanges on Apparel, Metal Straws, Any Mystery Items, Sale Items, or Subscriptions.

LIFETIME WARRANTY

We get it, life happens! Sometimes a bracelet will get scratched, damaged, or come untied. That's why every purchase includes our LIFETIME WARRANTY 

Free replacement:This means for free we will replace your item with a brand new one! The replacement will be the exact same item as the original purchase unless we are sold out. If sold out, you may choose any item of equal or lesser value as your replacement.

We can only issue a free Replacement if you provide a photo of the damaged item. We're unable to replace lost or stolen items.

To claim your free Replacement, send us an email to support@surfsunsea.net with your Order Number (#SSS-12345), Picture of item, and a note stating you would like the free Replacement!

* Did we mention, every replacement removes 1 pound of trash as well! *

SHIPPING AND DELIVERY

  • Where is my order?

Once our fulfillment team has packed and shipped your order, you should receive an email confirmation with tracking.

If you haven't received a shipping confirmation within 2 business days of placing your order feel free to shoot us an email to support@surfsunsea.net.

  • Tracking says delivered. What do I do?

Does your tracking say "delivered" but you haven't received your package yet? 

Start by checking in abnormal spots such as your porch, with your neighbors, leasing office of an apartment, etc. Every now and then the mail carriers leave packages in odd spots.or contact your local postal office service and provide them with your tracking number to find and locate your package.

Occasionally mail carriers will mark a packaged delivered before the package is actually left at your shipping address. Please allow 2 business days after your order is marked "delivered" to see if it arrives slightly later than expected.

If your package still hasn't arrived and you aren't having luck finding it then please send us an email to support@surfsunsea.net or fill out the contact form here. We'll get back to you ASAP!

  • How much does shipping cost?

Standard shipping orders vary between free shipping and $5.99, but we almost offer free shipping on the majority of the products.

International Shipping: We work with a variety of carriers to offer worldwide international shipping. Shipping is calculated at checkout for international orders based on your location.

  • What should I do if I received the wrong item(s)?

    We aim to get the right product(s) sent out the first time, but we are only human and mistakes happen! We are so sorry if we sent you the wrong item and will get you the correct item ASAP.

    Please send us an email to support@surfsunsea.net with your Name, Order Number (#SSS-12345), a picture of the item you received, and a message about what you should have received. We'll reply ASAP and fix the issue!

    • Do you offer international shipping?

    Yes. We offer worldwide shipping

    • Where Is My Order Being Shipped From?

    The products we offer are made and shipped from all over the world, including the US, Europe, Russia and Asia. This allows us to offer great prices, while ensuring the highest level of quality.

    • How Can I Cancel My Order?

    Our items are shipped out sometimes the next business day, so you will need to contact us quickly.

    We can not accept cancellations once your order has started its shipping process 24 hours after the purchase. Please still contact us, we will do our best to help you out.

    • What should I do if my item is broken?

    If your order arrived broken:

    Please send us an email to support@surfsunsea.net with an image and your order number (#SSS-12345) so we can send you a replacement!

    If your item broke after wearing it:

    Life happens! If your bracelet broke within 14 days of delivery we will send you a free replacement. If you are outside of the 14 day window, we offer a LIFETIME WARRANTY - $4 Replacement on all bracelets! To request either replacement, please send us an email with what happened, a picture, and your order number (#D-12345). We will help you get the issue fixed ASAP!

    • Will I have to pay Duty, VAT, and other fees?

    Duty (or customs tariffs) is set by the destination country customs authorities. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

    Surf Sun Sea holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.

    PAYMENTS

    • Which Cards Do You Accept?

    We accept Visa, Mastercard, and American Express debit and credit cards. We also accept payments through Paypal,Apple Pay, Shopify Pay and Google Pay.

    • Are Your Prices Inclusive Of Tax?

    No, it will be automatically calculated into our product prices.

    • Where Is My Refund?

    We aim to process refunds within 5 days of an item received by us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

    • Is It Safe To Purchase Online?

    Yes, surfsunsea.co uses industry-standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.(more details)

    • Is All Of My Data Protected On Your Site?

    Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted brands in E-commerce.